$customHeader
Skip to end of banner
Go to start of banner

Live Fields Not Migrating from Version 4.8.x

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

I any of the pre-release versions of 5.8.0 were installed it is possible that some Live Fields configurations were not migrated over properly. This bug was fixed in the general release version but it does not bring back the configurations. Using the process below these configurations can be restored.

  1. Run the following SQL to check if the result of the next query over Jira's database is returning propertyvalue > 0

    SELECT * from PROPERTYSTRING where ID = (SELECT ID FROM PROPERTYENTRY WHERE PROPERTY_KEY = 'com.keplerrominfo.jira.plugins.commons:build')

  2. If the propertyvalue > 0, then it needs to be reset to 0

  3. Uninstall Power Scripts and the SIL Engine

  4. Shut down Jira (recommended)

  5. Run the following SQL to reset the propertyvalue

    UPDATE PROPERTYSTRING SET PROPERTYVALUE = '0' where ID = (SELECT ID FROM PROPERTYENTRY WHERE PROPERTY_KEY = 'com.keplerrominfo.jira.plugins.commons:build')

  6. After that we can check again if the value was set to 0

    SELECT * from PROPERTYSTRING where ID = (SELECT ID FROM PROPERTYENTRY WHERE PROPERTY_KEY = 'com.keplerrominfo.jira.plugins.commons:build')

  7. If yes, start Jira and reinstall Power Scripts (SIL Engine will be installed automatically)

  8. Check to make sure all other add-ons that may be using the SIL Engine are enabled

If the Live Fields configurations did not return after completing the steps in this article, please contact customer support.

  • No labels