How to re-establish notifications after app re-install

If a user decides to uninstall the Jira Integration+ app from Slack and then reinstall it at a later time, they may experience issues with notifications not appearing correctly in certain channels. This guide outlines the steps to troubleshoot and resolve these notification issues effectively.

Step 1: Verify the Webhook in Jira

1. Check for Existing Webhook
   Start by verifying whether a webhook exists in Jira for the Slack integration:

   • Navigate to your Jira settings and locate the webhook associated with Slack notifications.

   • Even if the webhook is present, it may have been corrupted during the reinstallation process.

2. Re-create the Webhook

   • Delete the existing webhook to ensure any potential corruption is removed.

   • Add a new webhook in Jira following the standard setup process for Slack integration.

This step is essential to re-establish a clean and functional connection between Jira and Slack.

Step 2: Reconfigure Notifications in Slack

1. Access Channel Configuration

   • In Slack, use the /jira-plus configure command within the affected channel to open the configuration options for notifications.

   • Carefully reconfigure your notification settings as needed, ensuring that they align with your preferences and requirements for that specific channel.

2. Verify Webhook Presence in Jira

   • Confirm that the newly added webhook is visible in Jira and is correctly linked to the Slack integration.

Step 3: Re-add the Bot to the Affected Channel (if Necessary)

If the previous steps have been completed successfully but notification issues persist, the root cause might be with the Jira Integration+ bot in the specific channel. This can happen if, during the reinstallation, the bot lost its connection to the channel despite appearing to be added.

To restore the connection:

1. Open Channel Details

   • Go to the Slack channel experiencing notification issues and click on the channel name to open the channel details.
     

     

2. Access Integrations

   • In the channel details sidebar, click on the "Integrations" tab.
     

     

3. Add Jira Integration+

   • Select “Add an App” within the Integrations section.
     

     

   • Search for "Jira Integration+" and click "Add" to reintegrate the app with this channel.
     

     

By following these steps, the Jira Integration+ bot should reconnect to the channel, and notification functionality should be restored.