Here is what you need to know about migrating your Jira Server instance with Chat for Jira Service Management to Jira Cloud.
Overview
Automatic app data migration will be available as soon as Atlassian enables apps migrations in Jira Cloud Migration Assistant. As of 9 February 2021, migrating app data is not officially supported by the migration assistant. You can still use it, but this requires enabling the com.atlassian.jira.migration.app-migration.feature Dark Feature in your Jira Server instance (click the link to learn how to enable dark features in your Jira). After enabling the dark feature, you have to restart your Jira for the change to get applied to the system.
When performing the migration, make sure that you have Chat version 1.8.0 or newer installed on your Jira Server. Then, verify that the app can be migrated:
Clicking Assess and install apps should bring up this page:
Green tick in the Can be migrated column means that Chat's data will be migrated to cloud during your migration process.
What is Migrated
Chat conversations are stored as issues and comments. Therefore, the main part of conversation data migration will be done by Jira Cloud Migration Assistant.
At this time, the set of Chat app data migrated from Server to Cloud includes:
- translations
- applicable global settings
What is NOT Migrated
At this time, the following are not migrated:
- Chat Settings inside the service project settings
- metadata inside Chat issues
- agents online/offline schedule
- Chat identity for anonymous users to access Chat conversations from Widget without logging-in
Feature Differences Between Cloud and Server
We are aiming at providing feature parity between Server and Cloud versions of Chat for most wanted features. New features are continually added to the Cloud version - watch the "What's New" announcement banners for details.
Configuration Differences
After migrating from Server to Cloud, you will have to update your Chat Settings inside your service project. If you are using Chat Widget at the external website, you should update your Chat Widget JavaScript code at your external website according to the Chat Settings provided code - compare code snippets for Cloud and Server.