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Licensing Questions Answered

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Atlassian Marketplace Licensing

The Multi Excerpt plugin now uses Atlassian Marketplace Licensing.  What this means is that all payments, licensing and renewals are handled by the Atlassian Marketplace.

If you're using Confluence 4.x, 5.x+ then licensing is handled through the Atlassian Marketplace.

If you're on Confluence 2.x or 3.x then you're probably still using version 2.0.7 of the MultExcerpt plugin.  This older version of the plugin still uses my legacy licensing systems.

 

What if I bought the plugin through the older system and I'm now upgrading to Confluence 4.

On July 12th, 2012 I converted 92% of existing license holders.  Licenses were converted and new Atlassian Marketplace licenses for those customers were made available on their accounts at http://my.atlassian.com

In a few cases I didn't have email addresses to create the new licenses. However in all cases I sent an email to the purchaser of the license.

If you can't find your updated license then please email support@artemissoftware.freshdesk.com .  I will need:

  • The original license code (if possible)
  • Date of purchase  (if possible)
  • Email and/or name of who bought the license

What if I bought the plugin through the Atlassian Marketplace but I'm using version 2.0.7 of the plugin on Confluence 3.x or Confluence 2.x

In that case just let me know who or when the license was purchased or the SEN of the license and I will send you a code that works with version 2.0.7.  

 

Apologies for the extra steps when these circumstances occur and thank you for your patience during the license conversion process (which is now complete).

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