Rich Filters::Service Management Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Management to the existing rich filters. Please check the Rich Filters for Jira Dashboards documentation before you proceed.
This page extends The Rich Filter Pie Chart Gadget page from the Rich Filters for Jira Dashboards documentation.
Rich Filters::Service Management Dashboards provide new options for the Rich Filter Pie Chart gadget. You can now display statistics based on Service Management fields – Customer Request Type and Organizations.
To configure these new features, the gadget provides new setting options:
Setting | New options – description |
|---|---|
Statistic Type | The users can select three new options:
The difference between Customer Request Type and Customer Request Type (by project) is that the latter also splits the issues by project and displays the icons of the request types. The former merges the request types with the same name but from different projects.  |