Discrepancy in Issue Count Between Power Admin and Jira Issue Navigator
Problem: Users may notice a difference in the number of issues reported by Power Admin compared to those shown in the Jira Issue Navigator.
Cause: Power Admin calculates custom field usage by running the JQL query cf[20201] is not EMPTY without any permission restrictions. This means it shows all issues associated with the custom field, regardless of user permissions. Conversely, the Jira Issue Navigator displays results based on the user's permissions, potentially omitting issues that the user does not have permission to view.
Solution:
Verify Permissions: Ensure that you have the necessary permissions to view all relevant issues. If there are discrepancies, check the permission schemes and security settings for the projects involved.
Understand Power Admin Calculations: Power Admin overrides security when calculating issue counts, so it may show more issues than the Jira Issue Navigator, which adheres to permission restrictions.
Related articles: https://confluence.atlassian.com/adminjiraserver/analyzing-the-usage-of-custom-fields-1047552722.html , Custom field usage