Welcoming users to your support channels in Slack is a great way to help users understand how to best interact with your team.
What to know
Welcome message sent to each user who joins the configured channel
Message can be customized to share company policies, best practice, etc
Users will get a Create button in the welcome message to easily create an issue
Example Welcome Message
Welcome Message Configuration
Click the Configure button - OR - type /helpdesk configure
Click the Settings button under Advanced
Click the Configure button under the Welcome Message heading
Add your custom message
Save the settings.
Formatting welcome messages with markdown
The text area used to add custom welcome messages accepts markdown formatting.
These basic visual styles are very simple to use:
_italic_
will produce italicized text*bold*
will produce bold text~strike~
will producestrikethroughtext