Configuring the channels where you support users is a critical part of getting the most out of Helpdesk+
Adding to channels
Navigate to the channel you want to use to support users
Type @helpdesk
Hit Enter
Click the button Add to Channel
Select Support Channel Type
Locate the message How would you like to use HelpDesk+ in this channel?
Click the Configure button in the Support Channel section
Configure Request Types
Type /helpdesk configure
Choose your ticket types - choose one or more request types or all types from one or more service desks.
Click Submit
Test it out by typing /helpdesk
Auto-Remind
Enable auto-remind to remind users automatically to create requests when they write your support team.
Type /helpdesk configure
Click the checkbox next to Auto Create
Save the settings
Auto-Create
Enable auto-create to automatically create an issue for each message sent to your support channel.
Auto-Create only works when a single issue type is configured and the issue must have only required field.
Type /helpdesk configure
Choose a single request type
Click the checkbox next to Auto Create
Save the settings.
Welcome Message
Type /helpdesk configure
Click the Settings button under Advanced
Click the Configure button under the Welcome Message heading
Add your custom message
Save the settings.
Quick Create Emoji Mapping
Type /helpdesk configure
Click the Settings button under Advanced
Click the Configure button under the Quick Create heading
Choose a request type from the dropdown
Choose an Emoji to map to the request type
Save the settings.