If you have a usage question

Ask a question on the Atlassian Community site. 

We recommend that you create a support request if you have a complex usage question or you need to provide attachments and detailed information.

If you need an improvement added to an app

Please create a support request.

If you have a bug to report

Please create a support request.

If you need support

Please create a support request.  

1. Unless otherwise noted, all Bob Swift Atlassian Apps software is licensed under the provisions of the Bob Swift Atlassian Apps EULA.

2. Atlassian Marketplace handles all license orders, quotes, tracking, and billing using your my.atlassian.com account.
   
   • Atlassian Marketplace FAQ including app licensing, support, and upgrade information.
   • How can I request a quote?
   • When and why do I need to renew my license?
   • What happens when the included maintenance ends?
   • Upgrading licenses
   • Do I need a license for a staging development/test system?
     • Yes, these are available at no charge just like Atlassian products by going to your my.atlassian.com account. Find the app and look for View Development License.
   • Can I buy products via Atlassian Marketplace no matter what country I am located in?
   • What if my evaluation license is going to expire before my purchasing process is complete?
     
     • Go to the Marketplace entry for the app and press Free 30 Day Trial to get another evaluation license.
     • Install the license on your instance by going to app in the UPM.
   • Appfire Command Line Interface (CLI) has some additional license information - see Atlassian CLI License.
3. Licenses are installed after the app is installed using Manage App - otherwise known as the Atlassian Universal Plugin Manager (UPM).
   
   • We strongly recommend use of a recent version of the UPM. Upgrade reasonable often.
   • Older versions of UPM may require going to the Config link for the app to add the license.
4. Community/Open Source Software (OSS) licenses for app are available free for any host product with an Community/OSS license - email sales@atlassian.com to request a Community/OSS app license.
5. Where can I find my existing licenses? Your my.atlassian.com account.
6. What if I can't purchase through the Atlassian Marketplace from my country? See the tip below.
7. Other licensing problems? Email sales@atlassian.com.