Overview

• Page:
  Creating a Support Request (HelpDesk+ for Microsoft Teams) — Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:

  • helpdesk+

Prerequisites

• Setting up HelpDesk+ requires installing an application on both Microsoft Teams and Jira.

• A Jira administrator needs to install and configure the Jira application.

Setup

Install HelpDesk + on Microsoft Teams

1. Click Apps in the left sidebar in Microsoft Teams.

2. Type HelpDesk into the app search bar.

3. Click Add on the HelpDesk+ card that appears.

Install HelpDesk+ on Jira

1. Go to the https://marketplace.atlassian.com/.

2. Search for HelpDesk+.

3. Click Try it free.

4. Click Start free trial.

5. If you are signed in to more than one Jira account, select the site to install the application.

6. Once installed, click Manage app.

7. Click Configure.

Create the Application Link

1. Copy to copy the URL for creating the application link.

2. Click Open link in Jira.

3. In the upper-right, click Create Link.

4. Paste the URL into the Application URL field.

5. Click Continue to review the link.