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Using auto-create enables you to have the HelpDesk+ bot create a ticket for each message posted to a certain Teams channel. For example, an onboarding channel might have this enabled to create a ticket to perform onboarding steps for a new employee.

What to Know:

  • You can only have one auto-create option per channel

  • You cannot use auto-create and auto-response in the same channel

  • Only users with agent permissions can configure the channel

Enabling Auto-Create

  1. Add the Helpdesk+ bot to the team you want to configure

  2. Type @helpdesk+ configure

  3. Click the "configure" button

  4. Select "Setup a Support Channel"

  5. Select the Service desk and Request type

  6. Click the checkbox next to Auto Create

  7. Click Save

Now, each time a user sends a message to that channel, a ticket will be created using the configured issue type.

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