NoClassDefFoundError instantiating the module for plugin 'plugin.tts'

This page is for Time to SLA app in the Data Center environment

Symptoms

Environment Details:	Version #
Jira version	7.13.1
Time to SLA version	10.10.0
Automation Jira Lite version	7.1.2
Error Log: Detected an error (NoClassDefFoundError) instantiating the module for plugin 'plugin.tts' for module 'tts-sla-threshold-breached': com/codebarrel/automation/api/thirdparty/EventTriggerRuleComponent. This error is usually caused by your plugin using a imported component class that itself relies on other packages in the product. You can probably fix this by adding the missing class's package to your <Import-Package> instructions; for more details on how to fix this, see https://developer.atlassian.com/display/DOCS/NoClassDefFoundError .

Resolution

One has to disable one of the modules from the Apps section. Please follow the below steps to do so.

Click in the cog wheel
Go to the Manage apps
Choose Time to SLA app
Click on the apps module enabled as shown below

Disable the “tts-sla-threshold-breached“ module

Disable the module will affect the integration of Time to SLA with the app.
Kindly make sure the app installed does not have the integration with the Time to SLA app.