If you would like to report an unexpected behavior within the Time to SLA add-on on one of your issues, we strongly recommend that you include details of that issue. To do that quickly and efficiently, we provide a REST service for obtaining these details (i.e. issue history and details of the SLAs running on that issue).
On this page, you will learn how to create a diagnostic report for an issue.
1. Log into Jira as an Administrator.
2. Make a GET request to the following URL where issue_key is key of the issue you have a problem with:
BASE_URL/rest/tts-api/latest/diagnostics/issue/{issue_key}
3. To make a GET request, you can type the URL into your browser's address bar, or you can use a REST service browser plugin.
4. Right-click on the page, save the response of this request as a JSON file and send it to our support team as requested.
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Hiding Sensitive Information
If you would like to hide sensitive information on your issue such as user names, SLA descriptions, workflow names, etc. you can add obfuscate=true parameter to your request, as in the following example:
BASE_URL/rest/tts-api/latest/diagnostics/issue/TTS-1?obfuscate=true