You might need to regenerate SLA data for issues from time to time. Escalation services execute JQL and regenerate SLA data for the issues that are returned by this query. You can set a time interval (how often the escalation service will be triggered) by cron expression.
On this page, you will learn how to:
Create an escalation service.
Update an escalation service.
Delete an escalation service
Log into your Jira account.
Click on
Time to SLA in the header menu to see the TTS menu.
Go to
Settings.
The
Settings page will appear.
Click on the
Escalation Services tab.
Click
New Service.
The
SLA Regeneration Escalation Service screen will pop-up.
Create a
Unique Name.
Enter a
JQL that filters issues which you want to regenerate SLA data for.
10. You can select which SLAs to be generated or leave empty for all SLAs.
11. Select how many threads should be working, you may want to increase concurrency level for bigger JQL.
12. Enter a Cron Expression for how often you want to regenerate SLA data.
13. Click Save.
14. The new service will now appear in the list.
Update an escalation service
Go to
Settings > Escalation Services.
Click in the row of the escalation service that you want to update.
The
SLA Regeneration Escalation Service screen will pop-up.
Repeat steps described above in
set up an escalation service.
Delete an escalation service
Go to
Settings > Escalation Services.
Click
Delete in the row of the escalation service that you want to delete.
Click
Yes in the confirmation pop-up.
