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Summary
After applying the API access token on the Salesforce package an "Unauthorized Endpoint" message appears and the page is stuck in a loop:
Another error that can be seen after adding the API token:
Environment
Cause
Environment | Cause |
---|
Cloud | This is usually caused by the Connector's server URL not being configured in 'Remote Site Settings'. |
Server | This is usually caused by the Jira instance URL not being configured in 'Remote Site Settings'. |
Resolution
Environment | Resolution |
---|
Cloud | - Go to the Salesforce page. In the Quick Find box in the sidebar, type "remote site settings".
- Click the Remote Site Settings link that appears.
- On the All Remote Sites screen, click the New Remote Site button.
- On the Edit Remote Sites screen, enter the following details:
Remote Site Name: Jira Remote Site URL: https://sfjc.servicerocket.io/
- Click Save.
|
Server | - Go to the Salesforce page. In the Quick Find box in the sidebar, type "remote site settings".
- Click the Remote Site Settings link that appears.
- On the All Remote Sites screen, click the New Remote Site button.
- On the Edit Remote Sites screen, enter the following details:
Remote Site Name: Jira Remote Site URL: <enter your Jira instance URL>
- Click Save
|
Space or global template not found
We can't find the space or global template with the name Knowledge Base Template v3. If this macro is previously using a
global template and is migrated from server, please refer to our documentation for more information.