Data

• The Cloud version of Connector for Salesforce & Jira is the middleman that transfers data between Jira and Salesforce using an intermediary server owned by ServiceRocket at sfjc.servicerocket.io, hosted on AWS EC2 with Multi-AZ enabled. Every info is fetched on the go when needed.
• Only Salesforce objects configured by the Jira administrator can be accessed by the .
• The data you pull from Salesforce into Jira is the only data that is accessed (data is processed but not written to disk) and transferred.
• The data transmission between Jira Cloud, the intermediary server, and Salesforce are encrypted using HTTPS and JWT as user validation.

Access

• We take great pains to securely authenticate your connection to Salesforce.
• We never store any Salesforce data on our servers except for Salesforce object IDs.
• We do not store your Salesforce credentials or your Jira credentials anywhere.

Privacy

• Connector for Salesforce & Jira is fully compliant with GDPR as this has also been enforced by Atlassian for all Jira Cloud Apps.
• ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information.
• Where are your development and support teams located?
  Our development and support teams are located in Palo Alto (United States), Kuala Lumpur (Malaysia), and Santiago (Chile).
  
  
• Can I have more detailed information about data retention, internal procedures, risk management, etc.? Do you provide help in answering third-party vendor questionnaires?
  We can provide a detailed copy of our SOC 2 compliance report to fulfill these requests. However we can share this only upon signing of an NDA between ServiceRocket and your company.
  
  
• Can you provide your data processing agreement/addendum?
  Yes, if you need a copy of our DPA, you may request it from our Support team and we can provide this upon signing of an NDA form.