This page documents the synchronizing JIRA issue automatically feature.
Events that Trigger Synchronization
The Connector will trigger updates to a Salesforce Object automatically because the Listener in the connector is enabled by default based on the mapping fields configured by the administrator.
This is a list of events captured by the Listener and triggers the "Push Change to Remote System" function:
Issue Updated
Issue Assigned
Issue Resolved
Issue Closed
Issue Worklog Updated
Issue Worklog Deleted
Issue Work Logged
Issue Reopened
Issue Started
Issue Stopped
Issue Generic Event
Custom Event
In other words, it will fire an update after a JIRA issue has been edited or after a workflow transition.
Synchronization Errors
The end user will not notice if an error has occurred, unless they manually "pushed changes". At this point, a general error message will appear.
The error will normally be captured in Connector Diagnostics and a notification email will be sent to the "jira-administrators" group of users