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Synchronizing JIRA Issue Automatically

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Introduction

  1. The connector will trigger updates to Salesforce Object automatically because the Listener in the connector is enable by default base on mapping fields.
  2. This is a list of events captured by Listener and trigger "Push Change to Remote System" function:
      • Issue Updated
      • Issue Assigned
      • Issue Resolved
      • Issue Closed
      • Issue Worklog Updated
      • Issue Worklog Deleted
      • Issue Work Logged
      • Issue Reopened
      • Issue Started
      • Issue Stopped
      • Issue Generic Event
      • Custom Event
  3. In other words, it will firing an updates after JIRA issue being edited and after a workflow transitions.

Synchronization Error

  1. The end user will not notice if an error occurred unless they manually 'push changes' because a general error message will appear on screen
  2. The error normally will be captured in Connector Diagnostics and notification email will be sent to "jira-administrators" group of users

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