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Configuring the Settings for Mappings

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Introduction

In the Mappings configuration page, there are multiple settings you can configure to your liking.

The following options are available for you to set:

  • Automatically push new comments to Remote System
  • Automatically pull new comments from Remote System
  • Pull comments from Remote System
  • Automatically push new comments for Issues associated with multiple remote objects
  • Restrict comments to be pushed based on Roles and Groups (Allow push for only "All Users")
  • Validate JIRA Issue required fields
  • Optimize Query to Remote System (Only query fields mapped, limited details sent to JIRA)
  • Synchronize attachments from Remote System (Enabling this feature will disable the old feature "Remote Attachment Tab")
Page Contents

Automatically Pushing Comments from JIRA to Salesforce.com

When configuring mappings with certain objects (currently we support Cases and Ideas), the Automatically push new comments option becomes available.

This setting is used to instruct the add-on to automatically send new comments from JIRA to Salesforce or not:

  • Enabled: all new comments on the JIRA issue are created as a new comment in Salesforce.com in the related Case/Idea.
  • Disabled: new comments will not be created in Salesforce.com.

You can toggle this option by:

When disabled, you can still choose to send comments individually to the related Salesforce.com Case or Idea.

For more information, see: Pushing a comment from JIRA to Salesforce

 

Pulling Comments from Salesforce.com to JIRA

This setting allows you to control what comments are pulled from Salesforce.com to JIRA:

  1. All - All comment will sync from Salesforce.com
  2. Private only - Only private comment will sync to JIRA issues
  3. Public only - Only public comment will sync to JIRA issues

Regarding Comment Synchronization

Prior to version 5.3.6, all comments (whether public or private) were synchronized by default.

As a consequence, if you change the Pull comments from Remote System settings in this situation, all comments made prior to updating to version 5.3.6 will still be viewable.

Also, do take note that in situations where you have enabled the Public only option and synchronized your JIRA instance with Salesforce.com, and then changed the setting to Private only, all public comments will still be viewable.

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