There are 3 options for linking Jira with Salesforce with
The options are:
- Remote System Reference
- Remote Object Link
- Remote Issue Link
Differences between options
The table below summarizes the differences between the options:
Remote System Reference | Remote Object Links | Remote Issue Links | |
|---|---|---|---|
Link to Salesforce |
|
|
|
Custom display configuration |
|
|
|
Configuration required |
|
|
|
Workflow custom field features such as validation |
|
|
|
Searchable in Jira |
|
|
|
Relationship visibility in Salesforce |
|
|
|
Data availability when Salesforce down |
|
|
|
Synchronize to/from Salesforce |
|
|
|
Comments synchronization |
|
|
|
More API calls |
|
|
|
Auto-lookup to Salesforce |
|
|
|
Associate to multiple links in Salesforce |
|
|
|
Associate to multiple Salesforce object types |
|
|
|
Synchronize Remote Attachment |
|
|
|
