Below are some answers to questions we're commonly asked about creating calendars. For help with something we haven't addressed, please contact us.
🤔 How can I use the Custom Duration function?
Custom Duration is used to format SLA durations such as remaining time and overdue. You can use it if you want the time you dedicate to a task to differ from your actual working hours. When TTS calculates how much time you spend on issues, it will consider the new duration as 1 day. Check out the example below:
For example:
Let's imagine you are assigned 3 tasks. Each will take you 3 hours, and you work 9 hours a day. You have 1 working day to complete everything.
If you pick Calculate from calendar and you finish all 3 tasks in 1 working day, the result will be as if you spent 9 hours on each activity, which equates to 27 hours for 3 tasks. That wouldn’t make any sense.
To fix this issue, you can enter 3h for Custom Duration and show that you've worked for 9 hours in total. This would provide a more logical result in showing how much time was spent on a job, especially when getting a report.
🤔 I don't understand how to use the time zone section in my calendars. Could you explain it?