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Migrate projects and issues from Jira Server/DC to Jira Cloud

Moving projects and issues from Jira Server to Jira Cloud is one of the most demanded and complex administrative tasks in Jira right now.

Configuration Manager Cloud Migration Tool solves this challenge successfully for you. The app transfers your projects and issues from Jira Server or Data Center instances to Jira Cloud, saving you manual effort. In addition, the app detects and reports conflicts and errors in the configuration that block your migration.

Using the approach described in this document, you can also perform configuration tasks such as merging multiple Jira Server or Data Center instances into a single Jira Cloud site.

We aim to allow you to migrate your projects from a Jira on-prem instance to a Jira Cloud site fully and transparently with no data or configuration loss.

What Jira configuration are we able to migrate?

See the complete list of supported configuration elements to see what's able to be migrated today and our roadmap for information on what's coming soon.

Migration flow

Migrating projects from Jira Server/Data Center to Jira Cloud

Install the CMJ Cloud Migration Tool app on your Jira Server or Data Center instances.
Install the Configuration Manager for Jira (CMJ) Cloud app on your destination Jira Cloud site (this app allows you to establish the end-to-end connection from a Jira Server instance to a Jira Cloud site). Learn more
Log in to your Jira Server or Data Center instance with the Jira System Administrators' global permission.
Open the Cloud Migration Tool's Manage Migrations page and create a migration with the New Migration button.
On the migration wizard's Connect phase, name your migration and connect to your Jira Cloud site. Choose an existing connection if you already have one, or create a new connection to your cloud. Learn more about creating a connection to your Jira Cloud site.
Click Select to move to the select projects phase of the migration.
Select the projects that you want to migrate using the Add projects to the migration link. Boards related to the selected projects will be automatically added to the migration.
You can add boards not associated with the selected projects to the migration scope. Click Add boards to include boards in the migration.
After adding projects and boards to the migration, click Analyze to move to the Analyze changes phase.
In the Analyze changes phase, review the report of the changes introduced to the cloud. The Analyze changes page of the wizard shows you the projects, configuration elements, and users migrated to the cloud.
Learn more about managing and migrating users with Cloud Migration Tool.
It also detects and shows any warnings, errors, or conflicts between the server and cloud configurations. Remember that warnings don't block migrations, but conflicts and errors do. Therefore, you first need to resolve any detected conflicts.
Learn more about your capabilities in the Analyze changes phase of the migration.
After resolving errors, rerun the analysis with the Rerun analysis button at the bottom of the page.
If the new analysis detects no errors, you can click Migrate to run the migration.
After the migration completes successfully, you can review a full report of the migrated configuration.
On the final page of the migration, click the Access Report button to review the report.
You can also view if any warnings and errors have been encountered during the migration of issues and issue links. Learn more about the report
Navigate to your Jira Cloud site to browse your projects, issues, and workflows.
Your projects and issues on the source Jira are still present and unchanged.
Invite your teams to Jira Cloud.

App compatibility

Make sure to have the apps installed on Jira Server/Data Center on Jira Cloud. Note that 3rd party apps' server and cloud versions will work differently in most cases.

Please get in touch with the 3rd party app vendors regarding the migration procedure of the app data.

Tips & Tricks

Atlassian MOVE ticket

Atlassian recommends submitting a MOVE ticket once you've committed to planning your migration. They will assign a dedicated cloud migration manager (CMM) to your ticket to assist you throughout the entire migration.
CMM assigned to the MOVE ticket will be able to help you decide on what tools and overall strategies make the most sense for your organization.

Test your migration

For more information on testing the Jira Server to Cloud migrations, you might want to take a look at Atlassian's Test your server to cloud migration document.

Migrate Projects and Issues to Jira Cloud