| Canned Responses Pro | JSM Cloud | |
|---|---|---|---|
| 1 | Supported Apps |
| Jira Service Management |
| 2 | Templates for comments |
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| 3 | Templates for description field |
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| 4 | Automated Actions |
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| 5 | Signatures |
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| 6 | Statistics & Insights |
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| 7 | Jira editor support |
|
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| 8 | Variables for fields |
| ⚠️ only 7 fields |
| 9 | Insert images |
|
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| 10 | Mentioning |
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| 11 | Visibility scope |
Global, group, multiple projects, personal | ⚠️ Single project, personal |
| 12 | Permissions |
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| 13 | Support on the Transition screen |
with extension |
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| 14 | JSM Queues |
with extension |
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| 15 | Export/Import templates |
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| 16 | Built-in templates |
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| 17 | Smart Suggestions |
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| 18 | Template search/filters |
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| 19 | Favourite responses |
|
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| 20 | Scheduled comments |
|
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| 21 | Initial template |
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General
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Integrations
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