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SP - Migration from Server/DC to Cloud

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Introduction

At Anova Apps, we're doing our best to make your path from Server / Data Center to Cloud easy and smooth. And now you should not worry about losing your data or reconfiguring surveys in a new environment. In cooperation with the free Atlassian plugin, we ensure a fast and robust mechanism to move your data related to surveys to the cloud instance. No extra effort or cost.


Surveys for Jira Server vs Cloud

Differences in Surveys for Jira Server and Cloud

We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But there are some differences due to the absolutely different architecture between Server and Cloud.  The good news is core functions and usability are the same.

Due to different architecture between Server and Cloud Jira versions, the app functionality is not totally the same. See more in the comparison table here.


Let's see what kind of data can be migrated:

  • Configuration of all active and inactive surveys within a project (Email, Form and Conditions tabs settings)
  • Surveys Permissions settings
  • Received surveys results

Note, due to the Jira Cloud Migration Assistant plugin limitations:

  • Some data can't be migrated for now:
    • Service management projects
    • JQL Match in Conditions tab ( you will have to add it manually to trigger sending surveys)
  • User groups in the Survey Recipient part are displayed as a list of active singular users after migration.




Prerequisites for migration

  1. Your Jira instance runs on version 8.14 or above.
  2. Your version of the Surveys for Jira Server plugin is 4.0.8-jira8 or above.
  3. You have a Surveys for Jira plugin on your Jira Cloud site.
  4. You've looked through Atlassian's documentation about a Jira Cloud Migration Assistant. 
  5. You are a Jira admin.


Migration process

When all prerequisites are met, you are able to migrate your data from Server/DC to Cloud. 

Steps to follow to migrate from Jira Server or DataCenter to Jira Cloud:

  1. ** Describe how turn on 'True' in Atlassian app**
  2. Go to Jira Administration settings in Jira Server → System.
  3. Select Migrate to cloud in Import and Export section and click 'Create new migration' button.

    Create new migration

  4. On the next page, you may find a short Atlassian explanation about the migration steps. Click Connect to cloud to continue.

    Connect to cloud

  5. You have to specify the name of migration and your cloud site, so that to connect your Server and Cloud instances.

    You need to be an admin in both your server and the destination cloud sites. If you have already connected a cloud site, you should see it in the dropdown. 

    If your Jira Server site is behind a firewall, you'll need to allow access to the domain: atlassian.com. You also might need to allow access to other Atlassian domains. 



    Connect to cloud site

  6. Depending on whether the appropriate project already exists in the cloud, you need to choose which data to migrate. If you have already moved your project to the cloud before, select 'Users and groups only'. If you have not already done so, select 'Projects, users and groups'.

    Migration options

  7. You can choose to migrate all or some of your projects. You won’t be able to migrate projects with project keys that already exist in your Jira Cloud destination site.

    Projects

  8. Choose how you want to migrate users and groups. Learn more about user and group migration.

    Users and groups

  9. In the next step, Jira Cloud Migration Assistant will perform checking and notify you if there are any warnings or blockers for migration data from Server to Cloud.

    Check for errors

  10. Carefully read and evaluate all the warnings, if any, before starting the migration. If you decide to Continue and fix later, you can come back to view the errors once you have saved your migration.

    Review

  11. After you click Run, the process will start and you will be able to see progress and migration status on the Migration dashboard. It takes some time, depending on your data size.

    Migration dashboard

  12. Once your migration is complete, you can go to your project on Jira cloud site and find migrated surveys.

    Currently, Atlassian's logs migration reports do not include information about plugins data. We recommend downloading and checking Jira logs manually. 


  13. To check Jira logs, go to Jira Administration → System →  Troubleshooting and support tools.




  14. On Create support zip tab, click Customize zip and select from the list Jira application logs.




  15. In the downloaded file, you can find information about the migration process.




If you have any questions or need assistance, contact the Anova Apps Products team at products@anovaapps.com or visit our Service Desk .

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