_SP 4.0

CHECK WORDING

This day has come! We are happy to announce v4.0 of Surveys for Jira – the most configurable and powerful survey app on the market – and it is stronger than ever. 

Starting with Surveys for Jira 4.0, we have introduced the following new features and enhancements.

Send surveys to multiple recipients

We are excited to share that now you can send surveys not only for single users but also for several recipients or even groups.  Please see the detailed description for each of the option below:

User Group - enables you to send a survey to the selected Jira user groups. Be aware that group survey is sent once per ticket. This option is useful if you want to survey a set group of Jira users, survey your project team in the end of the sprint (sprint retro), survey your QA team separately, or HR department in your company for instance.

Multi User Picker CF – this option is extremely popular with companies that want to survey multiple people but sets of those people are dynamic and can be different for every ticket, so a multi user picker custom field is used for that.
For example, upon resolving a bug you can survey all ticket participants, not just a ticket reporter, and survey participants might differ for any particular ticket. Like the previous option, note that the group survey will only be sent once per ticket.

Custom - with this option you can create any custom surveys for any specified Jira users, you are not limited by a user group. Select multiple Jira users by entering their names or emails. Like the previous option, note that the group survey will only be sent once per ticket.
For this option you can select both internal Jira users and customers of your Service Desk support portal, that is your clients that created accounts in your support portal.

Custom Table Report

Now you can view survey data not only in a detailed view of our Survey Dashboard but also as a Custom Table Report. It provides the main metrics with very detailed breakdown to give you instant insights into the support team's quality.

This report shows all survey related data that you are gathering and you can select which columns (data) to display. You can configure fields for your report directly in the Custom Table Report.

NEED SCREENSHOT

For your convenience we have also introduced additional setting as Resetting historic survey data. You can reset report data for old surveys in case you changed the configuration of your surveys and historic survey results bring confusion and wrong data to your reports.

Test your surveys

You can send a test survey for an actual ticket in your project. We recommend that you create a separate test ticket for this so that actual work related tickets are unaffected.
So Send button enables you to sends a survey with the specified configuration on your ticket to the survey recipient as specified here, not in the settings for your survey. 

Better survey preview

We've simplified the Survey Preview setting. With new Survey Preview button you can see your survey immediately during setup with no need to go to different sections. This is also helpful as it is available on both Email and Form tabs now.

Permissions to rule them all

Starting with version 4.0.0 we have moved access settings to Permissions section. This will help you to set up the visibility of your survey feedback, rating and reports view to your project. 

Permissions settings are applied to all surveys inside a given project and for this project only.

Complete UI / UX makeover

Starting with version 4.0.0 we bring more functionality and UI/UX improvements across the whole app, we have redesigned user experience and simplified work with the plugin by improving a lot of settings.

And we would love to walk you through along this journey!  Stay tuned!