Overview
Our app runs on our server which is at https://ronindashboards.herokuapp.com url. To improve the performance and security of our service, we perform different requests to our server with very specific scopes, this means that our app can call many times to our server asking for very specific data.
The problem
We have detected that this way to work can make some firewalls to identify our server as “Not Trustable“, not allowing the users to access our functionalities.
Identifying if you are affected
To know if you are affected, the first thing that may happen is that you see this screen when you are trying to load our app (a blank space with the bottom error):
If you see this screen you might be affected, to confirm that is your case try to open the next url: https://ronindashboards.herokuapp.com/images/dashboard.svg If you are unable to load it and see the next image you are affected by this issue.
Solution
To test if this solution fixes you problem, you can try disabling the firewall (after testing this enable it again) and launching again our app, then it should work. If it doesn’t open a ticket at https://roninpixels.atlassian.net/servicedesk/customer/portal/7
To make our app work with your firewall you need to contact the firewall administrator and ask to whitelist the urls that belongs to https://ronindashboards.herokuapp.com
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Manage Performance Options — Improve your performance with this global options
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isUserInRole — Returns "true" if the user has a certain role on the specified project.
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userInGroup — Verifies if the selected user is in the selected group(s).
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isAnyUserAuthenticated — Verifies if there is a logged in user.
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getJIRABaseUrl — This function returns Jira base url where the SIL script is called.
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