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Administrator access permissions

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Overview

This article explains how to provide administrator access to HelpDesk+ for Slack.

  • Administrators are globally defined per bot.

  • Users can request access to join the administrator list.

On this page:

Prerequisites

  • You must have administrator access to Jira.

Step-by-step guide

Configure administrators

  1. Go to https://account.nextup.ai (or your custom URL if self-hosted).

  2. Go to Security under Workspace.

  3. Enable the Restrict Account Access toggle.

  4. Select the users who can manage channel configurations. Don't forget to add yourself (if applicable).

  5. Save settings.

Account Security panel

Request administrator access

  1. Instruct the user to log in to their account at https://account.nextup.ai and request access.

  2. The access request is confirmed.

Approve access requests in Slack

  1. You will receive a notification in Slack when access is requested.

  2. Click Allow to allow access. A notification is sent to the requestor in Slack.

New users added via this process will be visible in the administration list for administrators.

Related articles

  • Page:
    Set up a Jira service account for the Main Authorized User (HelpDesk+ for Slack) — This article explains how to set up a Jira service account to:

    • be used as the Main Authorized User (MAU)

    • help prevent potential issues when connecting to a specific employee account as the MAU

    • limit access to the main user via Jira configuration. (The main user is the user who initially connected your bot in Slack to your Jira instance, and can be changed from the Account Portal)
  • Page:
    HelpDesk+ account settings (HelpDesk+ for Slack) — This article explains the different account settings available in HelpDesk+ for Slack. These settings control what the bot can do and how it responds in Slack. You can limit access to users who can change their account settings.
  • Page:
    Admin installation and connection guide (HelpDesk+ for Slack) — This article explains how to install and connect HelpDesk+ for Slack as an admin.
  • Page:
    Administrator access permissions (HelpDesk+ for Slack) — This article explains how to provide administrator access to HelpDesk+ for Slack.

    • Administrators are globally defined per bot.

    • Users can request access to join the administrator list.

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