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How to Fix "Account Already Exists" Error

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This guide addresses the error message This request is invalid. Please ensure that the request includes all necessary parameters and that the parameters are valid. (email: An account already exists for this email) encountered while saving Chat for JSM project settings.

image-20240712-144329.png

Steps

  1. Navigate to https://admin.atlassian.com/.

  2. Select Products from the Jira top menu.

    image-20240712-144701.png

  3. From the left side panel, select the website.

    image-20240712-144757.png

  4. From the left side panel, select Portal-only customers.

    image-20240712-144943.png

  5. Search for Anonymous Chat User.

    image-20240712-145109.png

  6. Select the three-dot icon, and click Grant access.

    image-20240712-145242.png

Now you should be able to save your Chat for JSM Project settings without encountering the error.

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