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Unable to save "This request is invalid. Check that the request contains all the required parameters and that the parameters are valid. (email: An account already exists for this email)"

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This article will explain how to fix the error when saving the Chat for JSM project settings, as shown in the screenshot below.

Error: Unable to save "This request is invalid. Check that the request contains all the required parameters and that the parameters are valid. (email: An account already exists for this email)"

image-20240705-073101.png

  1. Browse https://admin.atlassian.com/ in browser.

  2. Select Products on the top tab.

    image-20240705-071859.png

  3. On the left side panel select the website.

    image-20240705-071951.png

  4. Again, on the left side panel, select Portal-Only customers.

    image-20240705-072123.png

  5. Search for Anonymous Chat User

    image-20240705-072244.png

  6. Select the three Dots (…) and click Grant access

    image-20240705-072418.png

  7. Now you will be able to save the settings on chat for JSM.

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