The Response Time Calculators determine the 'response' and 'no response' time.
The First Response Time Calculator determins the time passed until the first public comment, wheres the No Response Time Calculator determins the 'no response time' and displays data for issues that still do not have any response yet.
To define the Response Time Calculators
- Navigate to the JEP Menu > Custom Field Configurations page and go to the Duration fields tab.
- Click on the Add new Response Time or Add new No Response Time links.
- Fill in the dialog box as below:
- Name the field.
- If Only public comments are enabled, it will calculate the time until the first public comment which can be seen by all users (and isn't restricted to specific users or groups).
- If Except reporter is enabled, it will omit the comments from the reporter otherwise the response time will be calculated from the creation date until the first comment is made (no matter who commented).
- You can select any working calendar in order to calculate the time against the working hours.
- The Response and No Response Time Calculators have similar configuration dialogs.
Below is an example snapshot of the Response Time Calculator.
Below is an example snapshot of the No Response Time Calculator.
Searching against these fields is simple. Use the custom fields in JQL as below.
You can configure response custom fields by simply clicking on the Configure context link within the cog icon.
Then click on the Edit Response time configuration link.
You can easily configure (calendar, issue main, and navigator view time formatter) the custom field according to the context.
