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Problem:

Before starting the deployment or after a file upload, the Configuration Manager for Jira (CMJ) suddenly displays the following error:

image-20240425-110246.png

Solution:For the “Request terminated “ issue, please increase

Increase the timeout for the 'Analyze' operation rest endpoint in the reverse proxy of your target Jira instance and try again. You may contact your system admin for this. Refer to https://community.atlassian.com/t5/Jira-articles/Knowledge-Nuggets-Reverse-proxy-timeouts/ba-p/743330.

If you are still face any facing an issue even after trying the above option, then please open a support ticket with us along with and provide the additional details mentioned below.

  • Please share Share the debug logs and HAR logs https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html.

  • Also with Record the recording of the network activity while performing the analyze analysis phase. Please make Make sure to start the recording to be started a bit earlier before the steprelevant issue shows up.

  • Also please share us a Share the above recording video in gif or .mp4 format to help us understand the issue better exactly when this issue is occuring.