Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This article assists in creating a bar chart report that analyzes the average resolution times for various types of issues.

\uD83D\uDCD8 Instructions

  1. Create two custom fields in a project:

    • Type Of Issue (Text)

    • Time to Resolution in Minutes (Numeric)

  2. Navigate to 'Apps' → 'Reports and Timesheet' → 'Custom Report.'

  3. Select 'Chart' as the report type.

  4. Add the custom field 'Type Of Issue' to the X-axis and apply a filter to the group. For example, it is grouped by 'Epic.'

    image-20231212-113054-20240415-054307.pngImage Removedimage-20231212-113054-20240415-054307.pngImage Added
  5. Add another custom f ‘ld, 'Time to Resolution in Min’ to the Y-axis. For this, select 'Average' as the aggregation method.

    image-20231212-113136-20240415-054347.pngImage Removedimage-20231212-113136-20240415-054347.pngImage Added

  6. Write and validate the JQL query based on requirements.

  7. Run the report.

    image-20231212-113325-20240415-054432.pngImage Removedimage-20231212-113520-20240415-054457.pngImage Removedimage-20231212-113325-20240415-054432.pngImage Added

    image-20231212-113520-20240415-054457.pngImage Added

  8. It displays the average Time to Resolution by Issue Type "Epic" in a bar chart report.

Info
  • Make changes to the Issue Type as per specific requirements.