Overview
Automatically creating a support request for each message in a channel is one way to make the process incredibly easy for your users.
Auto-create generates a support request for each message sent to specific channels.
You configure the request type in the channel settings.
The request type used must have only one required field.
The configuration screen will automatically check for compatibility when you select the desired issue type.
This configuration is at the channel level; different channels can have other configurations.
Enable Auto-Create
Enable auto-create to create an issue for each message sent to your support channel.
Auto-Create only works when you create a single issue type, and the issue must have only the required field.
Click the Configure button, or type /helpdesk configure.
Choose a single request type.
Click the checkbox next to the Auto Create button.
Save the settings.