Adding to shared channels
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Navigate to the shared channel you want to use to support users.
Type @helpdesk.
Hit Enter.
Click the button Add to Channel.
Configure
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request types for shared channel
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Locate the message Helpdesk+ has been added to this channel.
Click the Configure button.
Choose
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one or more request types or all
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from one or more service desks.
Click Submit.
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Using Organizations for grouping users
Go to the Organizations section and choose an organization for this customer.
Click Submit.
