Overview

Make You can make threads private when discussing sensitive information.

• You can use the 🔒 emoji to create a private thread related to a Service Desk issue.

• Making a thread private will create a new direct message thread that will sync to the original issue.

• No longer sync to the issue and cannot be undone.

Making a thread private

1. Select the ​Emoji 🔒 icon when in a thread associated with a Service Desk issue.

2. In Select Yes and go private in the pop-up screen confirming the change to private, select Yes and go private.

3. The original thread will no longer sync to the issue, and the user will get a message from the bot in the HelpDesk+ App. The user can now message the bot directly, and the new thread will sync to the issue.

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