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You need permission from the admin portal to configure which fields we show when creating the issue.
You can choose to hide Jira fields when creating issues within Slack.
This is done You can do this per project and request type.
If you do not create a field configuration for a specific project and request type, we show all available fields in Slack.
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Login to account.nextup.ai.
Select HelpDesk+ Field Configuration.
Click Add Configuration.
Select the Project and Issue Type you would like to configure.
We show a list of available fields. The We show fields in the Visible Fields column will be shown within Slack. When creating an issue, you can drag fields to the Hidden Fields column to remove them from Slack. Fields with the 🔒 icon are required and, ; therefore, you cannot be dragged drag them to the Hidden Fields column.
Once you have configured your fields, click Save.
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