Overview
Using auto response enables you to have the HD+ bot reply in a thread and send a message, create a create request button, and create a custom button for each message posted to a certain specific channel. For example, a troubleshooting channel may have this enabled so that users are directed to direct users to appropriate help docs before creating a ticket.
You cannot use auto-response if auto-create is enabled.
Enabling Auto Response
Invite the Helpdesk+ bot to the channel you want to configure.
Type
/helpdesk configure.Select the issue type for which you would like to create an auto-response.
Click the checkbox next following to Auto Response.
Provide the message that the bot will reply to each message with.
Optionally, click the checkbox next to the Create Buttonbutton to have the bot also display a button that will allow allowing the user to create an issue using the types specified in step Step 3.
Optionally, click the checkbox next to following the Custom Button and provide the button text and the URL the button will send the user to when clicked.
Click Submit.
Now, each time whenever a user sends a message to that channel, Helpdesk+ will respond. This example includes both a Create button and a Custom button.
