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  1. Log into your Confluence instance as an administrator and navigate to Cog Wheel > General Configuration

  2. From the Administration sectionselect Logging and Profiling.

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  3. Enter the package name in Add New Entry:

    1. Add Class/Package Name as com.tensixtwo

    2. Select New Level as DEBUG.

    3. Click Add Entry to apply the changes.

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      The added packages can be seen under the Package name:

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  4. Perform the action that is causing the issue again.

  5. Again, navigate to Cog Wheel > General Configuration > Troubleshooting and support tools.

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  6. Select the Create support zip tab and click Create zip.

  7. Once the support zip is generatedclick Download zip.

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