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Scenario
If you encounter this message, there are some simple configuration changes you'll need to make.
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The most common problem happens when the permissions have been changed at the page level. In this case, you will need to assign the right permissions to the app user manually.
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This configuration is done automatically when the app is installed adding the Comala Approval Control app system individual user Comala Approvals for Confluence Cloud.
In the View Global Permissions screen, the app system user is added as an individual user with the Create Space(s) global permission.
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In rare cases, a permission problem may occur where a global administrator has changed the scope of the app and/or the permission for the app system user.
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The Comala Document Approval app system individual user Comala Approvals for Confluence Cloud may not have the required permissions for the space.
Solution
In the space settings Permissions screen the app system user should have all the individual user permissions except Restrictions Add/Delete; Mail Delete and Space Export.
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The Comala Document Approval system user needs edit permissions, so it can save the information associated with each page.
Solution
If you have restricted the edit permission on a single page
we automatically add those missing permissions for you if the approval has been previously added and applied prior to the restrictions
if the approval is added after the restrictions then you may need to add the permission for the app.
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The page restrictions need to include the Comala Approvals for Cloud user. |
If the restrictions are inherited from a parent page you will have to manually add the Comala approvals system user directly to the page permissions screen.
In either case, the the dialog will display displays an error. You may also see the initial warning (top of this page).
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If that doesn't work, please submit a ticket and we will look into it!