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Summary

After applying the API access token on the Salesforce package an "Unauthorized Endpoint" message appears, and the page is stuck in a loop:.

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Another error that can be seen after adding the API token:

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Environment

  • Jira Cloud or Jira Server

Cause

Environment

Cause

Cloud

This is usually caused by the Connector's server URL not being configured in 'Remote Site Settings'.

Server

This is usually caused by the Jira instance URL not being configured in 'Remote Site Settings'.

Resolution

Environment

Resolution

Cloud

  1. Go to the Salesforce page. In the Quick Find box in the sidebar, type "remote site settings".

  2. Click the Remote Site Settings link that appears.

  3. On the All Remote Sites screen, click the New Remote Site button.

  4. On the Edit Remote Sites screen, enter the following details:
    Remote Site Name:  Jira
    Remote Site URL:  https://sfjc.integration.appfire.app

  5. Click Save.

  6. Please revoke the access from both ends

  7. Re-authorize the connection   

  8. Copy a new API Token from the Connector configuration in JIRA

Server

  1. Go to the Salesforce page. In the Quick Find box in the sidebar, type "remote site settings".

  2. Click the Remote Site Settings link that appears.

  3. On the All Remote Sites screen, click the New Remote Site button.

  4. On the Edit Remote Sites screen, enter the following details:
    Remote Site Name:  Jira
    Remote Site URL:  <enter your Jira instance URL>

  5. Click Save.

  6. Revoke the access from both ends.

  7. Re-authorize the connection.   

  8. Copy a new API Token from the Connector configuration in JIRA.

If, after following all these steps, the issue persists, please verify that your Jira instance meets all the system requirements; you can find more information about it here.