| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006470811132","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006470811132 |
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| excerpt | Summary When accessing the JIRA Cloud for Salesforce configuration page or a Visualforce page in Salesforce, an error message appears saying the "Add-on is not licensed!" Environment JIRA Cloud Any version of Salesforce & JIRA Cloud Connector Diagnostics Steps Not applicable. Cause A new license or renewed license has been applied to the Salesforce & JIRA Cloud connector in JIRA and the cache is not refreshing to the database. Workaround Since the cache has not refreshed, you have to manually do so by disabling and re-enabling the Salesforce & JIRA Cloud Connector with the following steps: Go the gear icon > Add-ons > Manage add-ons Look for Salesforce & JIRA Cloud Connector Expand the section and click Disable Then, re-enable the add-on. Resolution Not applicable. |
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