| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006470811132","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006470811132 |
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| excerpt | Summary When associating a Salesforce record in JIRA, the error "Error! Resource not found!" appears on the screen. In addition, users are unable to configure the Association Configuration. Environment JIRA Cloud Salesforce JIRA Cloud Connector Diagnostics Steps Permission Check whether the edit-issue permission of that project contains the project role atlassian-addons-project-access Integration user Navigate to <base-url> /jira/people/557058:3e2ef232-d5c4-4c0e-94b0-977a305ebaae Click on the menu via the 3 dotted lines (...) and select Manage Access Click on ... and select View Jira project Roles Check whether the Salesforce JIRA Integration user is part of the role atlassian-addons-project-access for all projects Cause The installation process of the connector did not complete properly. Workaround Not applicable. Resolution Re-install the connector and make sure that the role atlassian-addons-project-access is on every permission. |
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