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In the example below, a Salesforce Case contains a couple of attachments.Image Removed

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Once this Case is associated with an Issue, the attachments will be available under Attachments.Image Removed

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(warning) If you are using Lightning Experience, you must enable the following settings - Synchronizing attachments from Remote System (This will turn off the "Remote Attachment Tab" when enabled.):

  • Synchronize attachments from Remote Systems

  • Synchronize files from Remote System