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Button handy
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nameCloud
linkhttps://appfire.atlassian.net/wiki/spaces/TTSC/pages/36209105/Managing+the+Customer+Portal
width84
Button handy
blankfalse
color#EBECF0
nameOn-Prem
linkhttps://appfire.atlassian.net/wiki/spaces/TTS/pages/46662023/Managing+the+Customer+Portal
width8485

Panel
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panelIcon:info:
bgColor#F4F5F7

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

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  1. Log into your Jira Cloud account.

  2. Go to the project settings of your Service Management project by clicking Project > Service Project.

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  3. Find Project settings from the sidebar panel.

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  4. Scroll down and click Time to SLA.

  5. Select All SLAs, Some SLAs,or None SLA option for the Request Types you want to show the SLA Panel on.

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  6. Click Save.

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