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Go to Permissions on the Time to SLA app.
Image RemovedThe Permissions screen will appear, displaying all Time to SLA menusNavigate to the app’s Settings > Permissions, which displays all Time to SLA menus.
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| title | Here is a brief explanation of the different menus: |
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Getting Started | Access to the Getting Started page that provides an overview upon first launch of the app. | SLA Configurations | Access to SLAs page where you can configure SLAs. | Calendars | Access to Calendars page where you can configure calendars. | SLA Panel | Ability to see the SLA Panel on the issue. | SLA History | Ability to see the SLA History tab on the issue. | Customer Portal SLAs | Access to the Customer Portal page where you can set the visibility of the SLAs on your portal. | Permissions | Access to the Permissions page where you can configure app access. | SLA Recalculation | Access to the SLA Recalculation page where you can run recalculation requests. | Settings | Access to the Settings tab where you can update general settings about the panel view, calculation scope, and more. | SLA Reports | Access to the SLA Reports page where you can run numerous types of reports. | Audit Logs | Access to the Audit Logs page where you can track the activites/updates on your configurations. | API Token | Access to the API Token page where you can create tokens for REST calls. | Import Export | Access to the Export/Import page where you can export or import SLAs and calendars. | SLA Issue Operations - Reset SLA | Access to this operation under the TTS-Issue action tab. | SLA Issue Operations - Undo Reset SLA | Access to this operation under the TTS-Issue action tab. | SLA Issue Operations - Where Is My SLA? | Access to this operation under the TTS-Issue action tab. | SLA Issue Operations - Recalculate SLA | Access to this operation under the TTS-Issue action tab. | Mute SLA Notifications | Access to this operation under the TTS-Issue action tab. |
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Click Edit to change the permission settings.
Add singular or multiple groups and/or users to grant permission.
Image ModifiedClick Save.
Check out this cheatsheet to learn more about some types of Jira groups and what they mean:
Group Name | Definition |
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jira-admins | A Jira administrator is a user with the Administer Jira global permission. |
jira-servicemanagement-users | Users in your service project are people who work on or send requests. |
site-admins | Site admins administer the users and groups for the site's products. |
system-administrators | Those with the Jira System Administrators permission can perform all administration functions in Jira, while those with only the Jira Administrators permission cannot perform functions which could affect the application environment or network. |
For further information, refer to Atlassian’s documentation.
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