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If you move your Jira instance to another region, Canned Responses Pro data will not be automatically moved to the new region. For example, if your Jira instance with Canned Responses Pro is pinned to Europe and you request a move of the Jira instance to the USA, the Canned Responses Pro data will stay in Europe.To
You have 2 options to move your data, uninstall app data:
Re-install Canned Responses Pro
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on your Jira.
Unsubscribing from your app will not impact your license status. For more information on that, you can refer to the Jira documentation. After reinstalling, the app will be located in the USA, and all relevant data will be copied from Europe. The data will be kept in the original region for 30 days and then will be removed.
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Copying Canned Responses Pro data between regions might take significant amount of time – more than an hour in case of bigger instances. During this time, the use of the application will be restricted to ensure data consistency. |
Request a data residency move for apps
Once your Jira has moved to a new location, you can request to move eligible app data to the same product location. Follow Atlassian’s guide on how to do so - https://support.atlassian.com/security-and-access-policies/docs/moving-your-marketplace-apps-data-to-another-location/#Request-a-data-residency-move-for-apps
In-scope product data
If Canned Responses Pro is pinned to a region, the following data is stored and processed only in this region:
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