With Atlassian introducing their has introduced a new built-in canned responses feature for JSM Cloud. While this feature covers the basics, it's essential to understand what sets Canned Responses Pro apart. That’s why we've prepared a comprehensive comparison table to highlight the unique features that make our app remarkable. Let's delve into the reasons why Canned Responses Pro stands out:teams focused on maximizing efficiency might require more than what it offers.
Below, we present a detailed comparison to illustrate how Canned Responses Pro can help you take your service desk efficiency to the next level.
| Canned Responses Pro | JSM Cloud |
|---|---|---|
Supported Apps |
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Templates for comments |
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Templates for the description field |
|
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Unlimited templates |
( |
No limits!) |
(Max: 100 templates) | |
No character limit for a template |
|
|
Automated Actions |
|
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Signatures |
|
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Statistics & Insights |
|
|
Jira editor support |
|
|
Variables for fields |
| ⚠️ (Only 9 fields) |
Attachments in templates |
|
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Mentioning users |
|
|
Visibility scope |
(Global, group, multiple projects, personal) | ⚠️ (Single project, personal) |
Permissions |
|
|
Support on the Transition screen |
(With extension) |
|
Support on JSM Queues |
(With extension) |
|
Export/Import templates |
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Built-in templates |
|
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Smart Suggestions |
|
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Favorite responses |
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Scheduled comments |
|
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Default template that is automatically added to each comment |
|
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Support for Jira Mobile app |
|
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Dark mode |
|
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Data residency |
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