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Jira has been supporting two different text formatting styles – old wiki syntax (Server instances and long-living Jira Cloud instances) and new markdown syntax (default option in Jira Cloud with new issue view ).

Canned Responses for Jira Cloud comes with its own built-in visual editor which also supports the new markdown syntax.

Note

Your templates should follow the syntax supported by your Jira instance.

Main Check out the main differences in text formatting:

Element

Wiki Style Syntax (old issue view)

Markdown Syntax (new issue view)

Headings

h1.

Biggest

heading

title

h6.

Smallest

heading

#

Biggest

heading

title

######

Smallest

heading

Text effects

Strong

*This

is

bold*

**This

is

bold**

__This

is

bold__

Emphasis

_This

looks

italic

for

me_

*This

looks

italic

for

me*

Quote

{quote}

here

is

quotable

content

to

be

quoted

{quote}

bq.

Some

block

quoted

text

>

here

is

quotable

>

content

to

be

quoted


Citation

??This

text

is

cited??

No direct translation. Can be replaced with Emphasis.

Strikethrough

-This

text

looks

deleted-

~~This

text

looks

deleted~~

Underscore

+This

text

looks

underscored+

Not available

Monospace

{{This

text

is

monospaced}}

`This

text

is

monospaced`

Other

Table

||Syntax||Description||

|Header|Title|

|Paragraph|Text|

|

Syntax

|

Description

|

|

-----------

|

-----------

|

|

Header

|

Title

|

|

Paragraph

|

Text

|

Link

[title|https://www.example.com]

[title](https://www.example.com)

Image

!path/to/image!

![alt

text](path/to/image)

Ordered list

#

First

item

#

Second

item

#

Third

item

1.

First

item

2.

Second

item

3.

Third

item

Unordered list

-

First

item

-

Second

item

-

Third

item

-

First

item

-

Second

item

-

Third

item

You may also want to check check the general markdown syntax for more elements.