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  • The datasource, where Current indicates the Jira Service Management instance where the app is installed.

  • Data based on either

    • The JQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). For example, to list all the issues of the project Teams in Space use the clause project = "TIS”. Remember that the gadget returns dynamically the query results, which are not fixed and could change over time.

    • Or the projects and the queues where the requests are. Double check that you select a queue that displays

    close
    • closed issues, since the customer satisfaction feedback survey (CSAT) is sent when the issues are resolved.

  • The period of time you want to display the customer satisfaction ratings.

  • Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration

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Expand
titleJira Service Management
Filter by label (Content by label)
showLabelsfalse
maxCheckboxfalse
showSpacefalse
reversefalse
cqllabel = "jira_service_management" and space = currentSpace ( )

We are working on our growing catalog of Dashboard Gadgets: KPIs and Metrics and Dashboard Integrations: Supported Products, but contact us you want us to expedite a specific one, visit our Help Center.

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