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changes.mady.by.user Dileep Kumar Katta

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changes.mady.by.user Rama Goberu

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Issue

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Even after you acknowledge accepting the accept button, if the page reloads and displays the notice once again and it is , blocking everything but It works for all users except for one user then , follow the steps below steps.

Solution

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To troubleshoot the above issue follow the below steps.

  1. First, ensure that you're using the latest application version. If not, update the app to the latest version and then recheck.

  2. If the problem persists after updating, attempt to reset the acknowledgment by navigating to Profile > Acknowledged notifications.

  3. If the issue persists, perform the following database checks:
    a. Execute the query below to retrieve the notification ID of the banner:

    Code Block
    SELECT "ID","TITLE" FROM "A0_63D3CD_NOTIFICATION"

    b. After obtaining the ID details, run the subsequent query, ensuring to substitute <actual_username> with the affected user's username:

    Code Block
    SELECT "ID" FROM public."AO_63d3CD_NOTIFICATION_USER" WHERE "USER" = '<actual_username>'

    If two IDs are returned, there 's is an issue with the IDs, which should be singular. In this case, delete the two IDs and verify by browsing the page again. This should resolve the issue.

  4. If the problem still persists, escalate by raising a support ticket and providing the following logs: